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Our family has been coming here for years and have enjoyed your hospitality time and again. We stayed with you recently after my fathers death and you couldn't have done more for us, you even asked the chef to stay behind to provide breakfast for us as we would have missed the time due to travelling back from the crematorium. Excellent, professional, friendly service and we will definitely be visiting again. Thank you for your kindness and concern particularly for my parents.
My wife is Coeliac so we were delighted to find the Hotel could cater for her at Dinner on the Monday night. However, we were disappointed to find no Gluten Free cereals on offer for breakfast on Tuesday morning especially as we understood the Adair Arms (and all the Hotels in the McKeever group) to be Coeliac Friendly. My wife and I run a website to help Coeliacs find safe places to stay and eat out anywhere on the island of Ireland - www.glutenfreeireland.com - and we, along with a lady from the NI Foods Standard Agency and a gentleman from SafeFood in Cork were in Ballymena to give a series of lectures on Allergens and Coeliac Disease to Catering students at the Ballymena Campus and other Further Education Colleges around Northern Ireland. (We had experienced the same lack of a GF Cereal problem in the City Hotel in Londonderry on Monday morning.)
On the Monday evening the four of us passed the time chatting in the lounge and my wife asked for a hot chocolate before going to bed. The young lady at the bar produced a jar of chocolate granules but was unable to say if it was gluten free as there was no label attached to the jar and, despite a search, the original container could not be found so there was no way to check the ingredients list. Needless to say my wife was again disappointed and had to do without her chocolate drink.
These incidents helped to reinforce our message to the students that travelling in Northern Ireland as a Coeliac can still be a problem!
There are now a number of GF cereals available in the market and if your catering people need any help or advice please tell them to contact us - firstname.lastname@example.org
Derek & Tina Thompson
Very comfortable & clean hotel with friendly staff and great food. We had a problem with the bathroom sink not turning off but it was dealt with immediately and we were moved straight away to another room. Would definitely recommend it for location & value